121 King Str, Melbourne Victoria info@skylinehotel.com
1-(000)-000-0000

1. Introduction

Welcome to HotelProBook ("we," "us," "our," or "the Company"). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and services (collectively, the "Platform"). By using HotelProBook, you consent to the data practices described in this policy. If you do not agree, please do not use our Platform.

2. Information We Collect

We collect several types of information to provide and improve our services:

  • Personal Identifiable Information: Name, email address, phone number, billing address, passport or ID information (where required by hotels), and payment card details.
  • Booking Information: Hotel preferences, travel dates, special requests, room preferences, and guest count.
  • Technical Data: IP address, browser type, device information, operating system, and browsing behavior on our Platform.
  • Location Data: Approximate geographic location based on your IP address or precise location if you grant permission.
  • Communication Data: Records of your interactions with our customer support team, including emails, chat transcripts, and call recordings for quality assurance.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze usage patterns.

3. How We Use Your Information

HotelProBook uses your information for the following purposes:

  • Process and confirm hotel reservations and payments.
  • Communicate with you about bookings, confirmations, updates, and cancellations.
  • Provide customer support and respond to inquiries.
  • Send transactional emails, including booking confirmations and receipts.
  • Improve our Platform, services, and user experience.
  • Detect and prevent fraud, security incidents, and illegal activities.
  • Comply with legal obligations and enforce our Terms & Conditions.
  • Send promotional offers, newsletters, and marketing communications (with your consent).
  • Analyze usage trends and gather demographic information.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

  • Hotel Partners: We share your name, contact details, booking dates, special requests, and payment confirmation with the hotel you book to complete your reservation.
  • Service Providers: We engage trusted third-party vendors for payment processing, fraud detection, email delivery, data analytics, and customer support. These providers access your information only to perform tasks on our behalf.
  • Legal Requirements: We may disclose your information if required by law, subpoena, court order, or government regulation.
  • Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the transaction.
  • With Your Consent: We may share your information for other purposes with your explicit consent.

5. Cookies & Tracking Technologies

HotelProBook uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your login status and preferences.
  • Analyze website traffic and usage patterns.
  • Personalize content and offers based on your interests.
  • Prevent fraudulent activity and enhance security.

You can control cookies through your browser settings. However, disabling cookies may limit certain features of our Platform. We also use Google Analytics and similar tools to understand how users interact with our site.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL Encryption: All data transmitted between your browser and our Platform is encrypted using Secure Socket Layer (SSL) technology.
  • PCI Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards (PCI DSS).
  • Access Controls: Only authorized personnel have access to your personal information, and only for legitimate business purposes.
  • Regular Audits: We conduct regular security assessments and vulnerability scans.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails or updating your account preferences.
  • Data Portability: Request transfer of your data to another service provider.
  • Restrict Processing: Request limitation of how we use your data.
  • Withdraw Consent: Withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us at privacy@hotelprobook.com. We will respond within 30 days.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years to comply with tax and accounting regulations. Marketing preferences are retained until you opt out. You may request deletion of your data at any time, subject to legal retention requirements.

9. Children's Privacy

HotelProBook does not knowingly collect personal information from children under 18 years of age. Our services are intended for adults who can form legally binding contracts. If we discover that we have inadvertently collected information from a child under 18, we will delete it immediately. Parents or guardians who believe their child has provided us with personal information should contact us promptly.

10. International Data Transfers

As a global hotel booking platform, your information may be transferred to and processed in countries outside your residence, including Australia, the United States, and other jurisdictions where our servers and partners are located. These countries may have different data protection laws. We ensure that adequate safeguards are in place, such as Standard Contractual Clauses or equivalent protections, to secure your data during international transfers.

11. Third-Party Links

Our Platform may contain links to third-party websites, including hotel partner sites, social media platforms, and payment gateways. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on this page, with the "Last Updated" date revised accordingly. For material changes, we will provide prominent notice on our Platform or via email. Your continued use of HotelProBook after any changes constitutes your acceptance of the revised Privacy Policy.

13. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your data (we do not sell your data). To exercise your CCPA rights, contact us at privacy@hotelprobook.com with "California Privacy Request" in the subject line.

14. GDPR Rights (European Union)

For users in the European Union, the General Data Protection Regulation (GDPR) provides additional protections. Our lawful bases for processing your data include contractual necessity (to complete your booking), legitimate interests (to improve our services), and consent (for marketing). You have the right to lodge a complaint with your local supervisory authority if you believe we have violated your privacy rights.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: