Cancellation Policy

This policy explains how cancellation requests are handled by hotelprobook.com and how hotel or supplier rules may affect your booking.

Last updated: August 30, 2026

Introduction

This Cancellation Policy explains how HotelProBook handles cancellation requests for hotel bookings and related travel support. Final eligibility, charges, and timelines depend on the supplier rules attached to your reservation.

General Cancellation Terms

Cancellation rules vary by hotel, room type, destination, travel dates, rate plan, season, and booking condition. HotelProBook reviews requests according to the policy provided by the hotel, booking supplier, transfer provider, or related service partner.

Hotel Cancellation Rules

Some hotel reservations allow free cancellation within a specific window, while others may be partially refundable, non-refundable, or charged in full after a deadline. No-show bookings, promotional rates, and peak-season stays may carry stricter rules.

Transfers and Add-ons

Airport transfers, local transport, special requests, and other add-ons follow the cancellation terms of the relevant provider. Used services, partially used services, and time-sensitive bookings may not be refundable.

Cancellation Request Process

To request cancellation, contact us by phone or email with your booking reference, traveler name, hotel name, stay dates, and reason for cancellation. Our team will review supplier rules and confirm applicable charges before processing the request.

Refund After Cancellation

Any eligible refund is returned only after supplier approval and according to refund policy and banking timelines. Service fees, payment charges, used services, and supplier penalties may be non-refundable unless clearly stated otherwise.

Important Notes

Cancellation requests are considered received only after our team confirms the request through email or phone. Same-day, group, promotional, special event, and peak-season hotel bookings may carry stricter rules.

Contact Us

For cancellation support, contact HotelProBook at info@hotelprobook.com or +1 (888) 482-0430.