Refunds depend on supplier approval and the terms of your individual booking. hotelprobook.com helps coordinate eligible refund requests after rules are confirmed.
Last updated: August 30, 2026
This Refund Policy explains how HotelProBook handles eligible refunds for hotel bookings and related travel support. Refund approval, amount, and timeline depend on the rules of the hotel, booking supplier, transfer provider, or other service partner connected to your reservation.
Refunds are available only when permitted by the supplier terms attached to your booking. Some room rates, promotional offers, special event bookings, add-ons, and peak-season reservations may be non-refundable or may qualify only for partial refund or credit.
The refund amount is calculated after deducting supplier penalties, cancellation charges, used services, payment charges, and any applicable HotelProBook service fees. If a booking includes multiple services, each part may have a different refund rule.
Once a refund is approved by the supplier, processing usually takes 7 to 21 business days. Banks, card issuers, payment gateways, and supplier settlement timelines may add additional time.
Eligible refunds are generally returned to the original payment method unless another method is approved by HotelProBook. Refunds cannot be issued to a different person or unrelated account without proper verification.
Service fees, convenience fees, payment gateway fees, documentation charges, used services, supplier penalties, and administrative charges may be non-refundable unless specifically stated otherwise in writing.
To request a refund review, provide your booking reference or invoice number, traveler name, contact details, hotel name, stay dates, reason for refund request, and any supplier notification or supporting proof if available.
In cases of hotel closure, supplier cancellation, operational disruption, schedule changes, or force majeure events, refund or credit options are subject to alternatives provided by the supplier.
For refund support, contact HotelProBook at info@hotelprobook.com or +1 (888) 482-0430.
