Terms and Conditions

By using hotelprobook.com or requesting hotel booking assistance through us, you agree to these terms and applicable supplier conditions.

Last updated: August 30, 2026

Introduction

These Terms and Conditions explain the rules for using HotelProBook and requesting hotel booking assistance through our website or support team. By using our services, you agree to these terms and any applicable supplier conditions.

Role of HotelProBook

HotelProBook provides hotel booking assistance and related travel support. We help customers review stay requirements, hotel options, room details, transfers, and booking questions. We are not the hotel, airline, transfer provider, government authority, or final service supplier.

Prices and Availability

Hotel prices, room availability, taxes, fees, inclusions, cancellation rules, and supplier policies may change without notice until a booking is confirmed according to the applicable terms.

Customer Responsibilities

Customers are responsible for checking traveler names, stay dates, guest count, room preferences, identification, visa or entry requirements, and all booking details before confirming or making payment.

Payments

A booking may require full or partial payment. A reservation is not guaranteed until payment is received and the supplier issues a confirmation, voucher, booking reference, or other written confirmation.

Changes and Cancellations

Changes and cancellations depend on supplier rules, room conditions, dates, penalties, availability, and any applicable HotelProBook service fees. Some reservations may be non-refundable or non-changeable.

Travel Documents

Travelers must carry valid identification, hotel vouchers, payment proof, visas, health documents, and any documents required by hotels, governments, airlines, or other suppliers.

Third-party Suppliers

Hotel stays, transfers, and related services may be fulfilled by third-party suppliers. Their own terms, operating rules, check-in requirements, safety policies, and service conditions may apply.

Limitation of Liability

HotelProBook is not responsible for supplier failures, denied check-in, delays, cancellations, weather events, government actions, traveler documentation issues, or circumstances outside our reasonable control.

Contact Us

For questions about these terms, contact HotelProBook at info@hotelprobook.com or +1 (888) 482-0430.